We believe in science and robots, but for now, we are convinced humans do a far superior job in supporting you. See if any of your questions are solved on this page and if not a human grapheneer will help you out.
ALPHA SERIES 3L JACKET
GRAnaREC MID-LAYER JACKET
LAYER-X (LONG SLEEVE)
LAYER-X (SHORT SLEEVE)
S-M: 35-40.5 EU / 3.5-8 US / 2.5-7 UK
L-XL: 41-47 EU / 8.5-13 US / 7.5-12 UK
Still not sure about your size? We will be happy to help! Send us an email to email@example.com including your weight and height plus the product you are looking at and we will help you out.
PRODUCT RETURNS, SIZE EXCHANGES AND REFUNDS
If by any reason you are not totally satisfied with your Graphene-X product don't worry, we've got your back. Just make sure to let us know within 30 days from the purchase date, pack it back in new conditions and with all its tags and send it back to us. Socks are not eligible for any of these for odorous reasons.
If you are here, you probably fall into one of these two categories:
Size Exchange: We are happy to arrange a size exchange for you if the fit was not as you expected. Just send us an email to with the subject "Size Exchange" and we will let you know how to proceed.
Refunds: Sometimes it happens. We get it. There's just no love and it's better to finish it quickly. Just send us an email with the subject "No love - refund please" and we will manage it before you can even blink.
We have partnered up with reverse logistics partners to make these situations painless but note the cost of sending back the product is yours; we will assume the other way around.
SHIPPING & TAXES
All our shipments go through express service (normally DHL or FedEx). We have absorbed part of the costs of this premium service so you can have your products as soon as possible for a flat rate (cost depends on your region). For orders over USD $150, we offer free shipping.
We try our best so you pay little or no taxes when receiving your products but we can't assure this as every country has different regulations.
THE GRAPHENE-X LIFETIME GUARANTEE
Less stuff, but better stuff. This is part of our motto and it sure applies to our guarantee terms. We work with the toughest material on Earth, with top notch elements and with the best manufacturers in the world and being the "best or the toughest" in anything comes with responsibilities. All our apparel is guaranteed for life. Any manufacturing defects or non-functional elements that attempt against the perfect performance of your product are fully covered.
Now, if you are one of those that enjoys painting your art over your jackets, firing flame throwers to test how tough is your Alpha Series jacket, or like to push Chuck Norris we won’t be able to help you. Basically, any misuse or intentional damage are only good for a funny video you can post in YouTube and get a zillion likes but not eligible for our guarantee.
TALK TO THE FOUNDERS
Do you have an idea? A suggestion? Maybe you are a cool brand that would like to work on something together? Are you a fan and would like to give us some feedback? Do you have an awesome product story to share with us? Hell, would you just like to talk?
Then… We are in! Just shoot us a line here
We have no way of telling you exactly where we are today (we travel quite often) but we are just one email away.