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CARBON CREW REFERRAL PROGRAM

Welcome to Carbon Crew! The goal of this initiative is to grow our amazing community while turning our loyal Graphenes into proper brand ambassadors. It's easy as pie - just follow the steps below and watch your rewards roll in. Do not hesitate to contact us at support@graphene-x.com for assistance and clarification

HOW TO REDEEM AWARDS

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SHARE YOUR REFERRAL LINK

To get started, send your referral link to your pals who you think might enjoy Graphene-X's gear as much as you do (and who hasn't previously purchased from Graphene-X). This link contains a special code that will track all sales back to you, so make sure your buddy clicks it to make their purchase.

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YOUR PAL GETS A DISCOUNT

They're in for a treat! Once they click your link and make a purchase, they'll automatically receive an on-off discount equalling your Tier discount. Please refer to the chart below for more information.

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YOU GET STORE CREDIT

Now it's time for you to be rewarded. For every sale made though your referral link, you'll receive store credit equal to the percentage of the discount your buddy received. This credit can be spent straight away or accumulated to save up for a more expensive item.

TIER 3 TIER 2 TIER 1 ANGEL TIER
YOUR LIFETIME DISCOUNT 8% 16% 24% 24%
YOUR REFERRED FRIED'S ONE-OFF DISCOUNT 8% 16% 24% 24%
PERCENTAGE OF THEIR ORDER VALUE REWARDED TO YOU AS STORE CREDIT 8% 16% 24% 24%
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FAQS

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How do I participate in the referral program?
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- It’s simple – All you have to do is sign into your account on our website, then scroll down to see your referral link under the. Referral Program section on your right. Share this link with your friends and start earning store credit!

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How does it work?
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- When you refer your friend using a unique referral link, they will receive a one-off discount equalling your Tier discount. After your referred friend places an order with us, you will be given a store credit as a reward. The amount of store credit will be equal to the same percentage of your friend's order value. Please refer to the chart below to find out the exact percentage of your friend's order value that will be rewarded as store credit to you.

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Is there a limit to the number of friends I refer?
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- Nope – you can refer as many friends as you like and receive store credit for each new referral.

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How fast will I receive store credit after my friend places an order?
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- We will take around 30 days for the reward to be processed. The reason behind such delay is that we have to make sure your friend receives their parcel and likes their gear before assigning the store credit to you.

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What if my friend returns their purchase?
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-If your friend returns their purchase, the store credit will not be assigned.

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Can I combine store credit with my other discounts?
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- Unfortunately, store credit cannot be combined with any promotions, offers or discounts.

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What happens if my friend forgets to use my referral link?
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- Unfortunately, we are unable to retroactively apply referral discounts. Your friend must use the referral link at the time of the purchase for you to receive store credit.

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How long does the store credit last for?
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- You can use your store credit within one year starting from the day you last shared your referral link.

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How will I know when I receive my store credit?
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- You will see it popping up in the Referral Program Section on your account.

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Why is my account showing pending rewards?
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- That's because your friend's order has already been placed, but your reward has not been assigned to you yet, as the time window for exchanges and returns has not yet closed. Do not worry as we'll assign your store credit to you as soon as 30 days since the order placement pass.